How do I activate my Lincoln vehicle's modem using the Lincoln app?

You can enable your vehicle's modem by using the Lincoln app and adjusting your Connectivity Settings in your vehicle's SYNC®* or Lincoln Digital Experience** system. Activating the vehicle's modem enables remote commands as well as other features.

Requirements

Before you begin, the following preconditions must be met:

Connecting to Your Vehicle's Modem

To connect to your vehicle:

  1. Enter and turn your vehicle on.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated, safe area.
  3. Confirm your Connectivity Settings are enabled within your vehicle.
  4. Open the Lincoln app.
  5. Select Connect to Vehicle.

    Note: If your vehicle is equipped with a modem and the Connect to Vehicle tile does not appear, contact a Lincoln app agent through Account > Help.
     
  6. Tap I've Started my Vehicle.
  7. Read and accept the prompt on your vehicle screen. 

    Note: It may take up to two minutes for the connection to complete.
     
  8. Press Check Connection Status once you accept the in-vehicle prompt.

The Lincoln app will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle image.

Notes:

  • If you receive a "Feature Unavailable for fleet vehicles" message, contact us through Account>Help for additional assistance.
  • If you experience activation issues, refer to Why is my activation pending?

If you need further assistance, contact the Customer Relationship Center at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

Is my vehicle equipped with a modem?
How do I add a vehicle to the Lincoln app?
How do I connect a device to the Wi-Fi Hotspot in my vehicle?

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.