How do I remove the vehicle modem access for authorized users?
You can remove an authorised user's modem access by completing a modem reset on your vehicle's SYNC®* or Lincoln Digital Experience®** screen. For more information, refer to the steps below.
Important:
- This reset removes all the Lincoln app† accounts linked to your vehicle.
- To remove all previous owners, users, data, and in-vehicle settings, perform a master/factory reset. A master/factory reset also deletes your navigation favourites, SiriusXM††® presets, and makes all SYNC 4 subscriptions unavailable for up to 10 days.
Resetting Your Vehicle's Modem
Important: Ensure your vehicle is on and running in an open, well-ventilated, and safe area.
Select your SYNC generation or Lincoln Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
Note: Instructions may vary. Refer to your Owner’s Manual for information specific to your vehicle.
Identifying Your Lincoln's SYNC Generation
Select a resource in the table below to help you identify your vehicle's SYNC generation.
| Resources | Instructions |
| The SYNC and Navigation Updates page | Either:
Your SYNC generation will appear on the right side of the page. |
| The SYNC Visual Reference Guide | Select the link to view example images of SYNC generations that Lincoln has offered. |
Lincoln Digital Experience
- Tap the Apps icon on your vehicle's Lincoln Digital Experience screen.
- Choose Settings.
- Select System.
- Tap Reset Options.
- Choose Connectivity Reset.
- Select Erase network data.
You can now activate the vehicle for the new user.
SYNC 4
- Select Settings on your vehicle's SYNC screen.
- Tap the General icon.
- Scroll down and select Reset.
- Tap Lincoln Connect Reset.
- Scroll down and select Reset All. A message will be displayed confirming that all the vehicle's modem settings will be erased and reset to the factory defaults.
- Choose Continue.
You can now activate the vehicle for the new user.
Important: If you have Connected Navigation with an active subscription, the connectivity settings will need to be turned back on.
SYNC 3
- Select Settings from your vehicle's SYNC screen.
- Tap General.
- Scroll down and select Reset.
- Select Okay. A message will be displayed confirming that all the vehicle's modem settings will be erased and reset to the factory defaults.
- Choose Continue.
You can now activate the vehicle for the new user.
Additional Information
How do I perform a SYNC master/factory reset?
*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
†The Lincoln app, formerly known as the Lincoln Way® app, is compatible with select smartphone platforms, and is available via a download. Message and data rates may apply. Terms and conditions apply. Visit Lincoln.com for our privacy notice.
††All SiriusXM services require a subscription. Service subject to the SiriusXM Customer Agreement and Privacy Policy; visit www.siriusxm.ca to see complete terms and how to cancel, which includes calling 1-866-635-2349. Some services, content, and features are subject to device capabilities, an active data connection enabled in the vehicle and location availability. All fees, content and features are subject to change. Content varies by subscription plan.
SiriusXM, Pandora, and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries.