How do I activate my Lincoln vehicle's modem using the Lincoln app?

You can enable your vehicle's modem by using the Lincoln app^* and adjusting your Connectivity Settings in your vehicle's SYNC^®** or Lincoln Digital Experience^† system. Activating the vehicle's modem enables remote commands as well as other features.

Requirements

Before you begin, the following preconditions must be met:

• Your vehicle must have a modem.
• Your vehicle must be added to the Lincoln app.
• Your device has a strong cellular signal.
• Your vehicle's connectivity is turned on.

Connecting to Your Vehicle's Modem

Important: The vehicle must be on and parked in an open, well-ventilated, and safe area.

1. Confirm your Connectivity Settings are enabled within your vehicle.
2. Open and log in to the Lincoln app.
3. Select Connect to Vehicle.
   
   Note: If your vehicle is equipped with a modem and the Connect to Vehicle tile does not appear, contact the Lincoln app support through Account > Help.
    
4. Tap I've Started my Vehicle.
5. Read and accept the prompt on your vehicle screen. 
   
   Note: It may take up to two minutes for the connection to complete.
    
6. Press Check Connection Status once you accept the in-vehicle prompt.

The Lincoln app will route you back to the Vehicle screen, and the remote commands (if available) should appear below your vehicle image.

Tips if You Are Unable to Activate

• If you are unable to activate, perform a Lincoln Modem Reset.
• If you receive a "Feature Unavailable for fleet vehicles" message, contact the Lincoln app support by selecting Account > Help in the Lincoln app for additional assistance.
• If you experience activation issues, refer to the Why is my activation pending? article.
• If you had remote controls before and changed devices or lost your phone, refer to the following for best practices:
  • For lost or stolen devices, visit the What happens if I lose my device and the Lincoln app is active? article.
  • For new devices, visit the How do I get my Lincoln app account on my new phone? article.

If your troubleshooting is unsuccessful or you need further assistance, contact the Customer Relationship Center at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

Is my vehicle equipped with a modem?
How do I add a vehicle to the Lincoln app?
How do I connect a device to the Wi-Fi Hotspot in my vehicle?

^*The Lincoln app, formerly known as the Lincoln Way^® app, is compatible with select smartphone platforms and is available via a download. Message and data rates may apply. Terms and conditions apply. Visit Lincoln.com for our privacy notice.

^**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

^†Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.