How do I authorize another user in the Lincoln app?

You can authorise other users access to remote commands for your vehicle in the Lincoln app by sending an email invite. 

The invited user(s) must have a Lincoln app account registered under the email address where the invite is being sent.

Invite Another Driver Using the Lincoln App

To approve vehicle connection access:

  1. Log in to the Lincoln app.
  2. Scroll down to Settings.
  3. Select Drivers.
  4. Tap Invite Driver.
  5. Enter the email address of the driver you want to invite.
  6. Select Invite.
  7. Review the prompt and confirm the spelling of the email address.
    1. Select Yes, Invite if you want to continue.
    2. Select Cancel to void your request.
  8. Complete your device authentication. 

    Note: This varies based on your device's security settings.

Once complete, the invited driver should receive an email from Lincoln informing them of the request, and they will need to accept the invite. 

Vehicle Access Frequently Asked Questions (FAQs)

Select from the drop-down options below for more information related to vehicle access FAQs.

Can I open invitations on my desktop? 

No. You must use your smartphone with the Lincoln app downloaded with an account created to accept invitations. The account email must match the email to which the invitation was sent to.

When I invite someone to access my vehicle in the Lincoln app, will they be able to invite new drivers themselves?

Yes. Once a user is invited and accepts the invitation, they will have the same permissions as the original authorised user. 

Can I cancel an invitation after it is sent? 

No. While you cannot cancel an invitation, it will expire after 24 hours, at which point you can clear it from your vehicle access page. 

I just purchased a vehicle from a private party, and I can't authorise myself to the Lincoln app because the previous owner is still authorized. What can I do?

Simply perform a factory reset in the vehicle to clear all previously authorised users. This will allow you to authorise yourself in the vehicle. 

If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

How do I activate the modem in my vehicle?
How do I request vehicle authorisation to use the Lincoln app?
Why is my activation pending in the Lincoln app?

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.