Why is the wireless charging pad in my Lincoln not charging my phone?

Your device may not be compatible with standard Qi^* wireless charging. Some phones include built-in wireless charging capabilities, while others will require a special wireless charging case to be compatible.

Refer to your device's manufacturer's manual to see if it meets the Qi wireless charging standard. If your phone is not compatible with Qi wireless charging:

• You may receive a message on your phone stating the device is not positioned properly on the charging pad. 
• The charging pad may be inoperative. 
• The charging pad may be charging slowly. 
• The phone charging icon in the center of the SYNC^®** screen may not be showing. 

If your device or case is Qi-compatible and you are still experiencing these symptoms, visit your Lincoln Retailer or Ford Dealer for diagnosis.

Note: Non-Qi-compatible devices can be charged with a manufacturer-approved USB cable using your vehicle's USB port.

Additional Information

How do I use the wireless charging pad in my Lincoln?

^*Standard Qi wireless charging may not be compatible with all mobile phones. See your Owner’s Manual for a complete list of compatible devices. Qi wireless charging standard is controlled by the Wireless Power Consortium.

^**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.