What should I do if my Vehicle Location is not working in the Lincoln Way App?

If the Vehicle Location feature is not working and your vehicle meets the requirements below, follow the troubleshooting steps in this article.

Important: To use the Vehicle Location feature in the Lincoln Way^™ App^*:

• Your vehicle must be equipped with a Lincoln Connect^®** embedded modem.
• Your vehicle must be added​ to the Lincoln Way App, and the app permissions must be granted upon login.
• Your vehicle's modem must be activated.
• Connectivity settings in the vehicle must be on.

Troubleshooting the Vehicle Location Feature

1. Navigate to the Vehicle screen in the Lincoln Way App.
2. Pull the Vehicle screen down to refresh.
3. Refresh your vehicle's location.
   1. Select Location. 
   2. Tap the Refresh icon in the top-right corner of the screen.

If the steps above did not resolve your issue, proceed to the following instructions. Verify that your vehicle location appears after each step before proceeding to the next.

1. Ensure your Lincoln Way App is up to date.
2. Log out of the app and then log back in.  
3. Delete then reinstall the app. 

If you are still experiencing issues, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

^*Lincoln Way^™ App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

^**Lincoln Way Connect^® (optional on select vehicles), the Lincoln Way^™ App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible Bell network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi^® Hotspot.