What should I do if I cannot unlock my Lincoln with Phone As A Key?

If you are not able to unlock your vehicle using the Phone As A Key^™* feature, see the requirements and steps below.

Phone As A Key Requirements

To use Phone As A Key, you must meet the requirements below.

• Phone As A Key is available for your vehicle.
• You have added your vehicle to the Lincoln Way App.
• Your Lincoln Connect^®† modem is activated.
• Your vehicle's Connectivity Settings are turned on.
• Your mobile device's Bluetooth^® Wireless Technology is enabled and running version 4.2 or greater.
• You have a supported mobile device running:
  • iOS^® 16.0 and later.
  • Android^™ 9.0 and later.
• Facial recognition, fingerprint recognition, or a passcode is set up on your mobile device. 
• Your Bluetooth-enabled device is within 40 meters to authorize for use.

Troubleshooting Steps

If you are unable to unlock your vehicle using Phone As A Key:

1. Move your phone closer to your vehicle.
2. Ensure that the Lincoln Way App is running on your phone.
3. Check your device's Bluetooth settings for any pairing to the vehicle's Phone As A Key system. If your smartphone is paired, it will display the last 5 digits of the Vehicle Identification Number (VIN) and the vehicle's model name.
   • If the phone is connected, press the Remote Unlock button in the app.
   • If the phone is not connected or the Remote Unlock button does not work in the app, force close and restart the Lincoln Way App.

Note: For specific information on how to check Bluetooth settings, refer to your phone's user manual or contact your phone provider. 

If these steps do not resolve your issue, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

^*Available on select vehicles. Requires feature activation. Not compatible with all smartphones.

^**Lincoln Way^™ App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

^†Lincoln Connect^®, the Lincoln Way^™ App., and complimentary Connected Services are required for remote features (See Lincoln Way Terms for details). Connected services and features depend on compatible Bell network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected services excludes Wi-Fi^® hotspot.

iPhone and iOS are trademarks of Apple Inc., registered in the U.S. and other countries.

Android is a trademark of Google Inc.

The Bluetooth^® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ford Motor Company is under license.