What should I do if I am having issues with Vehicle Connectivity Settings?

If you are experiencing issues with the Vehicle Connectivity Settings, follow the troubleshooting steps listed below.

Important: If your vehicle is equipped with a 3G modem, refer to the article Why does the 3G modem on my Lincoln no longer work?

Troubleshooting Steps

Complete the following steps to troubleshoot your Connectivity settings. 

Step 1: Performing a Key Cycle

  1. Turn the vehicle off.
  2. Open the driver’s door and lock the door.
  3. Close the driver’s door.
  4. Wait two minutes and ensure the radio display turns off completely.
  5. Restart the vehicle.

If this has not resolved your issue, proceed to step 2.

Step 2: Turning off and Turning on Connectivity Settings

  1. Go to the Connectivity Settings menu on your vehicle's SYNC®* screen.
    1. Select Settings.
    2. Tap Lincoln Connect®**.
    3. Choose Connectivity Settings.
  2. Toggle the Vehicle Connectivity slider Off.
  3. Wait for 1 minute.
  4. Toggle the Vehicle Connectivity slider On.

If this has not resolved your issue, proceed to step 3.

Step 3: Performing a Master/Factory Reset

The steps to perform a Master/Factory reset will differ depending on your vehicle's SYNC version. Refer to How do I perform a SYNC master/factory reset? for instructions.

If the troubleshooting steps above do not resolve the issue, contact your local Lincoln Retailer or Ford Dealer for assistance.

Additional Information

How do I enable Connectivity Settings in the vehicle?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Lincoln Way Connect® (optional on select vehicles), the Lincoln Way™ App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible Bell network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi® hotspot.