How do I remove the vehicle modem access for authorized users?

You can remove an authorised user's modem access by completing a modem reset on your vehicle's SYNC®* or Digital Experience®** screen. For more information, refer to the steps below. 

Important:

  • This reset removes all the Lincoln app accounts linked to your vehicle.
  • To remove all previous owners, users, data, and in-vehicle settings, perform a factory reset. A factory reset also deletes your navigation favourites, SiriusXM® presets, and makes all SYNC 4 subscriptions unavailable for up to 10 days.

Resetting Your Vehicle's Modem

Important: Ensure your vehicle is on and running in a well-ventilated area, and is in Park (P).

Select your SYNC generation or Digital Experience from the drop-down options below to learn how to reset your vehicle's modem. If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Note: Instructions may vary. Refer to your Owner’s Manual for information specific to your vehicle.

Identifying Your Lincoln's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourcesInstructions
The SYNC and Navigation Updates page

Either:

  • Enter your Vehicle Identification Number (VIN) and select Check for update.
  • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

Your SYNC generation will appear on the right side of the page.

The SYNC Visual Reference GuideSelect the link to view example images of SYNC generations that Lincoln has offered.

Lincoln Digital Experience

  1. Tap the Apps icon on your vehicle's Lincoln Digital Experience screen.
  2. Choose Settings.
  3. Select System.
  4. Tap Reset Options.
  5. Choose Connectivity Reset.
  6. Select Erase network data.

You can now connect to your vehicle again for remote control access.

SYNC 4

  1. Select Settings on your vehicle's SYNC screen.
  2. Tap the General icon.
  3. Scroll down and select Reset.
  4. Tap Lincoln Connect Reset.
  5. Scroll down and select Reset All.

    Note: A message will be displayed confirming that all Lincoln Connect settings will be erased and reset to the factory default.
     
  6. Choose Continue.

You can now connect to your vehicle again for remote control access. 

Note: If you have connected navigation with an active subscription, the connectivity settings will need to be turned back on.

SYNC 3

  1. Select Settings from your vehicle's SYNC screen.
  2. Tap General.
  3. Scroll down and select Reset.
  4. Tap Lincoln Connect Reset.
  5. Scroll down to select Reset All.

    Note: A message will be displayed confirming that all modem settings will be erased and reset to the factory default.
     
  6. Choose Continue.

You can now connect to your vehicle again for remote control access. 

Additional Information

How do I perform a SYNC master/factory reset?

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

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