How do I transfer my phonebook to SYNC?

The phonebook transfer process varies, depending on your vehicle model and year. Once you transfer contacts from your device's contact list to SYNC®* or Digital Experience®**, you can use voice commands to make a phone call.

Important:

  • The vehicle must be parked and running in a safe and open location (e.g., free of overhead foliage, ceilings, etc.).
  • You can download up to 2,000 entries. This process can take a few minutes, depending on the number of your contacts.

Transferring Contacts to SYNC

Refer to the table below for instructions based on the model and year of your vehicle.

Note: Instructions may vary. Refer to your Owner's Manual for information specific to your vehicle.

Included VehiclesPhonebook Download Instructions
2025 model-year vehicles equipped with Digital Experience
  1. Tap the Vehicle icon on your Digital Experience screen.
  2. Select Settings.
  3. Press Bluetooth.
  4. Tap Add device. A prompt alerts you to search for your vehicle on your device.
  5. Select your vehicle on your device. A number appears on your in-vehicle screen and on your device.
  6. Confirm the numbers match. The Digital Experience screen will indicate you have successfully paired your device.
  7. Approve the phonebook download request on your device.
All 2017 model year and newer vehicles equipped with SYNC
  1. Pair your device to SYNC.
  2. Download the phonebook from your device when prompted.

Notes:

  • If you pair multiple devices, use the phone settings to specify the primary device. You can change this setting at any time.
  • If automatic phonebook downloading is enabled, each time you pair the device, SYNC will copy any changes to your phonebook.
Most 2016 model year and older vehicles
  1. Pair your device to SYNC.
  2. Press Settings on your vehicle's SYNC screen. 
  3. Select Phone.
  4. Choose Manage Phonebook.
  5. Press Download Phonebook. 
  6. Select OK under Confirm Download. 

Note: If automatic phonebook downloading is enabled, each time you pair the device, SYNC will copy any changes to your phonebook.

If you need further assistance, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

Why am I unable to download my phonebook to SYNC?

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.