Why is the Lincoln Way App not responding?

If you receive a message stating the Lincoln Way™ App* has become unresponsive, attempt the following:

  1. Check for any Lincoln Way App updates on your mobile device. 
    • If the update option appears, complete the update and try using the app again.
    • If the app shows as up-to-date, continue to troubleshoot using the steps below.

      Note: If you are unsure if your app version is up-to-date, search for "Lincoln Way" in your respective app store.
       
  2. Check that your cellular data strength or Wi-Fi® connection is enabled.
    • Wi-Fi connection: 
      • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
      • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
    • Cellular data connection:
      • If cellular data is turned off, turn cellular data on and attempt to connect.
      • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

  3. Force close Lincoln Way. 

    Note: Instructions may vary by device, refer to your manufacturer's manual for more information.

    Android devices

    iOS devices without a Home button

    iOS devices with a Home button

    1. Select Settings on your device.
    2. Scroll down and select Apps in the Device section.
    3. Select Lincoln Way.
    4. Tap the Stop or Force Stop option.
    5. Select OK to confirm the action.
    1. Select Settings on your device.
    2. Scroll down and select Apps in the Device section.
    3. Select Lincoln Way.
    4. Tap the Stop or Force Stop option.
    5. Select OK to confirm the action.
    1. Press the Home button twice.
    2. Swipe left or right until you locate Lincoln Way.
    3. Swipe up on the Lincoln Way App.

     

  4. Log out of Lincoln Way and then back in. 
  5. Power off your device for 30 - 60 seconds. 

If you still have trouble after attempting the steps above, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

Why does the 3G modem on my Lincoln no longer work?

*Lincoln Way™ app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Android is a trademark of Google LLC.

iOS is a trademark of Apple Inc., registered in the U.S. and other countries.

Wi-Fi is a registered trademark of Wi-Fi Alliance®.