Why are my Scheduled Remote Starts not working in Lincoln Way?

Failed scheduled starts could be due to time changes, vehicle settings, or other reasons. Use the tips outlined below for assistance. 

Scheduled Remote Start Troubleshooting Tips

We recommend checking your Lincoln Way®* App, mobile device, and vehicle settings to ensure they are aligned with the scheduled start requirements. 

Lincoln Way App Settings

Confirm your scheduled start times in the Lincoln Way App. 

Note: Lincoln Way does not automatically make adjustments for Daylight Savings Time. For example, if your scheduled start is for 9 a.m., your new start time will be:

  • Forward one hour (March) - 10 a.m.
  • Back one hour (November) - 8 a.m.
     

If your scheduled remote start is starting your vehicle at the wrong time, you will need to manually update your scheduled start times in the Lincoln Way App. You can do this by ensuring you are logged into Lincoln Way with the correct authorized username and trying one or both of the following: 

  • Edit your existing scheduled start.
  • Delete your existing start and create a new start.

Phone Settings

  • Ensure that your cellular reception is strong enough.
  • Check the signal strength on a personal device while you are in your vehicle. This will allow you to estimate the vehicle’s cellular reception. If your signal strength is low:
    1. Move your vehicle to a different location with improved signal strength.
    2. Initiate the remote lock command to ensure your vehicle is receiving a signal.

Vehicle Settings

  • Confirm all of your doors, hood, and trunk, are closed.
  • Check your vehicle dashboard for warning lights.
  • Resolve any Check Engine light concerns to be able to use Remote Start via Lincoln Way.
    • Verify the Check Engine Light is off.
    • Check the Lincoln Way message center for Check Engine light notifications.
  • Check to see if a previously Scheduled Remote Start event did not shut off automatically.
    • If your vehicle was not driven after a Scheduled Remote Start event, the next scheduled remote start will not occur.
    • If you did not drive your vehicle, instead of having your vehicle start every day, ensure the future scheduled remote starts are toggled off.
  • Check your vehicle dashboard instrument cluster to see if Remote Start is turned Off. Off is represented by an empty box. To do this:
    1. Safely enter your vehicle.
    2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
    3. Using the 5-way directional pad on your steering wheel, go to Settings.
    4. Press OK.
    5. Scroll to Vehicle.
    6. Press OK.
    7. Scroll to Remote Start.
    8. Press OK.
    9. Scroll to System and confirm that it is set to On. 

      Note: On is represented by a checked box. 

If you need further assistance, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

How do I schedule a remote start for my Lincoln vehicle?

*Lincoln Way® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.