What should I do if I receive a "pairing failed" message for Phone As A Key?

If you attempt to pair your key to your mobile device and receive a "Pairing Failed" message while using Phone As A Key™^*, follow the steps below.

Troubleshooting a "Pairing Failed" Message

1. Start the vehicle in an open space. 
   
   Important: Ensure your vehicle is on and running in a well-ventilated area, and is in Park (P).
    
2. Toggle the mobile device's Bluetooth off/on. 
3. Attempt to set up PAAK again.  

If you are still experiencing issues, contact a Lincoln Concierge at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information

What is Phone As A Key?

^*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

^**Lincoln Way^® App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.