What should I do if my SYNC Navigation is unable to find a GPS signal?

If you see an "X" (crossed-out symbol) or a similar symbol over the GPS icon of the Navigation system, it may indicate your Navigation system is unable to find a GPS signal. Use the troubleshooting tips below to address your concerns.

Notes:

  • The signal loss symbol may be displayed in an area with poor GPS access, such as parking garages or other covered areas.
  • If this icon is displaying continuously, you are not in a poor GPS access area, and the map is not showing the vehicle in an accurate location, this likely means an issue has occurred and troubleshooting is required.

Troubleshooting a Lost GPS Signal

Important: Ensure your vehicle is running and in Park (P) in an open, well-ventilated, and safe area. Confirm that you are not parked under structures or other objects that could block the connection from your vehicle to the GPS satellite.

Choose your SYNC®* generation from the drop-down options below for possible troubleshooting steps. If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Note: Instructions may vary. See your Owner’s Manual for information specific to your vehicle.

Identifying Your Lincoln's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourcesInstructions
The SYNC and Navigation Updates page

Either:

  • Enter your Vehicle Identification Number (VIN) and select Check for update.
  • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

Your SYNC generation will appear on the right side of the page.

The SYNC Visual Reference GuideSelect the link to view example images of SYNC generations that Lincoln has offered.

SYNC 4

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen.
    2. Select Connectivity.
    3. Tap Connected Vehicle Features.
    4. Toggle the Location Off and then On.
  2. Perform a module reset.
  3. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC 3

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen.
    2. Select Lincoln Connect®.
    3. Tap Connectivity Settings.
    4. Toggle the Location Off and then On.
  2. Perform a module reset.
  3. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC with MyLincoln Touch®

  1. Perform a module reset.
  2. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC with Voice-Activated Navigation

Perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

Additional Information

How do I perform a SYNC Module Reset?
How do I perform a SYNC Master Reset?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.