How do I remove a Phone As A Key using the Lincoln app?

You can delete your Phone As A Key™* using the Lincoln app, or you can reset Phone As A Key via your vehicle's SYNC®** screen to remove all Phone As A Key devices from the vehicle. Use the steps below for more information.

Important: 

  • Deleting a Phone As A Key device also deletes any Backup Start Passcodes associated with it. 

    Note: Deleting or resetting the Backup Start Passcode does not impact the Phone As A Key setup. 
     
  • You can only delete keys associated with your Lincoln app account.
  • If your device is lost or stolen, contact Lincoln app support for key removal assistance. 

Removing Phone As A Key

Select your preferred method from the dropdowns below for steps on how to delete a Phone As A Key.

The Lincoln App

  1. Log in to the Lincoln app.
  2. Select the vehicle for which you want to remove Phone As A Key. 

    Note: If you only have one vehicle in your Garage, it should automatically be selected.
     
  3. Scroll down and tap Phone As A Key under Settings.
  4. Select the specific Phone As A Key device under Device key that you want to remove.
  5. Tap Delete on the confirmation popup.

    Notes:
    • The key will show as "Deleting..." until the app finishes the key deletion process.
    • If the Phone As A Key fails to delete, you will receive a "Trouble deleting key" pop-up message, and the key will revert to an "Active" status.

Once done, the Device key list will no longer display the deleted key.  When the deletion is successful, the user will receive a confirmation email.

SYNC

  1. Enter your vehicle safely.
  2. Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.
  3. Tap Settings.
  4. Select General.
  5. Scroll down and select Reset.
  6. Tap Lincoln Way Connect Reset.
  7. Select Phone As A Key Reset.
  8. Tap Continue.

All Phone As A Key devices will be removed. 

If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-387-9333 or select Chat Now on the Contact Us page of lincolncanada.com.

Additional Information 

How do I set up Phone As A Key?
How can I view the status of my Phone As A Key?

*Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

**Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.