Account Manager FAQs

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • Where can I mail my Lincoln Automotive Financial Services payment/payoff?

    The payment mailing address, along with your account number, can be found on your invoice, as well as the "Payment Options" screen within Account Manager. A copy of your invoice may also be available for viewing within Account Manager.

    For further assistance in obtaining the payment mailing address, please contact us.

    Payoffs for personal-/commercial-use payments are to be mailed to the following address:

    Lincoln Automotive Financial Services

    P.O. Box 4600 STN Agincourt

    Scarborough, ON M1S 5V2

    For additional assistance with payoff or current balance information, please contact us.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager.

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

  • How do I register for an account?

    Visit Account Manager to create an account.

  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

Contact Us

At Lincoln Automotive Financial Services, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Lincoln Clients: 1-855-768-8909 (toll free)

Mon. - Fri., 7am-8pm CT Sat., 7am-5pm CT

For the hearing impaired: Please contact the Telecommunications relay service by dialing 711.


If you need to send documents by mail,
please contact us by phone or e-mail
in order for us to provide the proper mailing address.

This page is for individual Lincoln Automotive FInancial Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.