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Ford Motor Company of Canada, Limited (Ford of Canada) warrants that its authorized dealers will repair, replace or adjust those parts on Lincoln vehicles, that are found to be defective in materials or workmanship made or supplied by Ford for the coverage periods described in the Warranty Information section of this Warranty Guide.
Who is Authorized to Do Warranty Repairs?
You must take your vehicle to an authorized Ford or Ford Lincoln dealer for warranty repairs. While any Ford or Ford Lincoln dealership handling your vehicle line will provide warranty service, we recommend you return to your selling dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another dealer. In certain instances, Ford may authorize that your vehicle be repaired at a repair centre other than a Ford or Ford Lincoln dealer facility.
A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs will be made using Ford or Motorcraft Parts, or remanufactured or other parts that are authorized by Ford.
Who Pays for Warranty Repairs?
Ford of Canada covers the cost of warranty repairs performed under the New Vehicle Limited Warranty Coverage during the “time and distance travelled” limits of the New Vehicle Limited Warranty.
Parts (excluding tires) replaced under the New Vehicle Limited Warranty receive the greater of: (i) a 3 month or 5,000 km (whichever occurs first) warranty or (ii) the balance of the New Vehicle Limited Warranty, and such warranty shall be subject to the terms and conditions of the New Vehicle Limited Warranty.
NOTE: Tires replaced under the New Vehicle Limited Warranty receive the balance of the Basic Coverage only. See Tire Warranty for details.
Federal or provincial governments may require an environmental or disposal tax (levy) on all or a portion of a warranty repair, in which case this tax (levy) must be paid by you, the owner of the vehicle.
When Does the Warranty Begin?
The warranty begins on the original retail delivery date, or on the date of first use (whichever occurs first). This is the “original warranty start date.”
WHAT IS COVERED?
Under your New Vehicle Limited Warranty, Basic Coverage begins at the original warranty start date and lasts for 48 months or 80,000 km (whichever occurs first). The complete vehicle is covered under this Basic Coverage, except components listed under the following warranties in this Warranty Guide, and those items listed under What is Not Covered Under this New Vehicle Limited Warranty?
Hybrid Unique/Electric Vehicle Unique Component Coverage
Hybrid Unique Component Coverage
Under your New Vehicle Limited Warranty, the following components are covered against defects in factory supplied materials or workmanship for 8 years or 160,000 km whichever occurs first from the original warranty start date: High voltage Battery, DC/DC Convertor, Electronically controlled continuously variable transmission, high voltage battery connector, fan assembly, thermistor probe, Hybrid Battery Pack Sensor Module (HBPSM), and Battery Energy Control Module (BECM).
If your vehicle is damaged due to airborne materials (environmental fallout) where there is no defect in factory-supplied materials or workmanship and therefore no applicable Ford of Canada warranty, Ford of Canada will still cover paint damage due to airborne materials (environmental fallout) for 12 months or 20,000 km (whichever occurs first). See Damage Caused by Use and/or the Environment.
Under the New Vehicle Limited Warranty, the Powertrain Warranty Coverage covers certain components against defects in factory-supplied materials or workmanship for 6 years or 110,000 km (whichever occurs first) from the original warranty start date. The covered components listed under the Powertrain Warranty are:
Engine - All internal lubricated parts; cylinder block; cylinder heads; electrical fuel pump; electronic engine control unit; engine mounts; flywheel; injection pump; manifold (intake and exhaust); manifold bolts; oil pan; oil pump; seals and gaskets; thermostat; thermostat housing; timing chain cover; timing chain gears and belts; turbocharger/supercharger unit; valve covers; water pump.
Transmission - CAll internal parts; clutch cover; seals and gaskets; single speed gear (for the Focus Electric); torque converter; transfer case (including internal parts); transmission case; transmission mounts.
Front-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support-bearing; drive shafts; final drive housing (including all internal parts); hubs-automatic front locking (four-wheel drive); locking rings (four-wheel drive); seals and gaskets; constant velocity and universal joints.
Rear-Wheel Drive - Axle shafts; front-wheel bearings; rear-wheel bearings; centre support bearing; drive axle housing and all internal parts; drive shaft; propeller shafts; retainers; supports; seals and gaskets; universal and constant velocity joints.
Safety Restraint Coverage
Under your New Vehicle Limited Warranty, safety belts and air bag Supplemental Restraint Systems (SRS) are covered against defects in factory-supplied materials or workmanship. Safety Restraint System Coverage begins on the original warranty start date and lasts for 5 years or 100,000 km (whichever occurs first)
WHAT IS NOT COVERED UNDER THIS NEW VEHICLE LIMITED WARRANTY?
Damage Caused by Accident, Misuse or Alteration
Examples of items not covered are:
Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust, deterioration, fading, discoloration and other appearance matters that result from use and/or exposure to the elements.
Damage Caused by Improper Maintenance
The New Vehicle Limited Warranty does not cover damage caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong part, fuel, oil, lubricants, or fluids.
In fact, failure to perform maintenance as specified in your Owner’s Guide will invalidate warranty coverage on parts affected by improper maintenance.
Please consult your Owner’s Guide for correct fluid specifications and levels, and read the Scheduled Maintenance section in your Owner’s Guide, for instructions on proper maintenance of your vehicle.
The New Vehicle Limited Warranty does not cover parts and labour needed to maintain your vehicle and replacement of parts due to normal wear and tear (except for items listed under Some Maintenance and Wear Items Have Limited Coverage). You, as the owner, are responsible for these items. Here are examples:
Parts that should be replaced as per Ford’s Scheduled Maintenance Services are covered against defects in materials or workmanship made or supplied by Ford until the earlier of:
Some Maintenance and Wear Items Have Limited Coverage
Ford of Canada dealers will replace Brake pads and linings for 12 months or 20,000 km (whichever occurs first) from the original warranty start date, if required due to failure caused by normal wear and tear.
Ford of Canada dealers will replace the wiper blades for 6 months unlimited distance from the original warranty start date, if required due to failure caused by normal wear and tear.
Other Items/Conditions Not Covered by this Warranty
Examples of other items that are not covered are:
SYNC Hands-Free Communications and Entertainment System
If your vehicle is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs or replacement under certain conditions. Some examples include:
Important Information on Navigator Limousine and Hearse Conversions:
Ford of Canada authorized only Lincoln Qualified Vehicle Modifiers (QVM’s) to perform Lincoln Navigator Limousine and Funeral Coach and Hearse conversions. The wheelbase on Lincoln Navigators are suitable for limousine and funeral coach and hearse conversions only if equipped with the proper Lincoln Limousine Builder’s Package. The wheelbase on the Lincoln Navigator with the Limousine Builder’s Package (17L) may NOT be extended beyond 140” (270.8” total wheelbase) or in a manner that results in a Gross Vehicle Weight Rating (GVWR) exceeding 4,500 kg (9,900 lbs).
If a Lincoln Navigator limousine and funeral coach or hearse is NOT equipped with the Limousine Builder’s Package or it is equipped with the Limousine Builder’s Package but its wheelbase is extended beyond its limitations or its GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Lincoln Protect contract is voided, applicable Emissions Warranties may also be voided and the vehicle modifier may be considered the vehicle “manufacturer” for Emissions Warranty Coverage purposes (including responsibilities for emissions, warranty, recall and in-use compliance). Any other Lincoln vehicle converted to limousine and funeral coach or hearse will void the New Vehicle Limited Warranty.
New Vehicle Warranty Limitations
The foregoing coverage described in the New Vehicle Limited Warranty are the only express warranties on the part of Ford of Canada and the selling dealer. You may have other rights which may vary by province.
In the province of Québec, none of the following limitations and exclusions will exclude or restrict the warranty provided for in Section 37 or 38 of the Québec Consumer Protection Act.
The foregoing express warranties are in substitution for and exclude all other liabilities of any kind whether arising under statute, in tort, by implication of law or otherwise including, to the full extent as may be allowed by law, liability for any other representations respecting the vehicle, statutory warranties or implied warranties or conditions as to its merchantability or fitness.
Any implied warranty or condition as to merchantability or fitness is limited to the applicable warranty duration period as specified herein.
In no event shall Ford of Canada or the selling dealer be liable for the loss of or damage to the vehicle or its parts, loss of use of the vehicle, loss of time, inconvenience, commercial loss, or special consequential or other damages, or on any other claims relating to or arising from any defect in factory materials or workmanship found except as provided for herein.
The above provisions do not preclude the operation of any applicable provincial statute which in certain circumstances may not allow some of the limitations and exclusions described in these warranty coverages.
In the province of Saskatchewan the duration of the applicable statutory warranties of that province shall be concurrent with and not consecutive to the duration of the foregoing coverage of this Ford of Canada New Vehicle Limited Warranty.
Inspect Your New Vehicle Carefully
Defects or damage to paint, sheet metal or other appearance items may occur during assembly or when the vehicle is in transit to the dealer. Normally, these defects are noted and corrected at the factory or by your dealer during new vehicle inspection. Paint, sheet metal or appearance defects present at the time your vehicle is delivered to you are covered by this warranty. For your protection, we suggest that if you do find any such defects, you notify your dealer within one week of the vehicle’s delivery to you, as normal deterioration due to use and exposure is not covered by this warranty.
Defects vs. Damage
Please note the distinction between “defects” and “damage” as used in the warranty. Defects are covered because we, the manufacturer, are responsible. This includes defects in Ford-supplied parts used in making warranty repairs as well as in the original parts of the vehicle. On the other hand, we have no control over damage caused by such things as modifications, collision, misuse and lack of maintenance. Therefore, damage is not covered under this warranty.
Take Care of Your Vehicle and It Will Take Care of You!
Proper maintenance protects you from major repair expense resulting from neglect or inadequate maintenance, and it may even help increase the resale value of your vehicle.
Your dealership has factory-trained technicians who can perform the required maintenance using Ford-approved parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance as specified in the Scheduled Maintenance section in your Owner’s Guide will invalidate warranty coverage on parts affected by improper maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and have the dealer complete the Scheduled Maintenance Validation Record.
Does the New Vehicle Limited Warranty Apply to Your Vehicle?
The New Vehicle Limited Warranty described in this booklet applies to your vehicle if:
Warranty Does Not Apply
The New Vehicle Limited Warranty described in this booklet will be void if the vehicle originally purchased in Canada, at any time:
Taking Your Vehicle on a Trip?
If you travel with this vehicle outside of Canada or the United States, you may have to pay a servicing Ford dealer in a foreign country for a repair that could be covered under this New Vehicle Limited Warranty. If this occurs, you should present the paid repair order/invoice to a Ford of Canada dealer for refund consideration.
If You Are a Subsequent Ford Owner...
If you are a subsequent Ford owner and the New Vehicle Limited Warranty has not yet expired, you are entitled to the unexpired portion of the warranty. Please send us the completed Owner Information Change Card found at the centre of this Warranty Guide (postage paid).
The benefits of the Ford Roadside Assistance Program are transferred (within the Powertrain Coverage period of 6 years or 110,000 km – whichever occurs first), at no charge to you.
Need Assistance? We’re Here to Help You...
Your satisfaction is important to Ford of Canada and to your dealer. Normally, matters concerning your vehicle will be resolved by your dealer’s sales or service department.
Ford recommends that you do the following:
Talk with your dealer’s sales manager or service manager. If the matter is not resolved to your satisfaction, consider discussing the matter with the owner or general manager of the dealership. If you still feel your concern was not fully addressed or you did not understand the explanations given for your questions, contact the Lincoln Customer Care Centre at (toll free) 1-800-387-9333 or through our web site at www.lincolncanada.com.
The Centre’s address is as follows:
Customer Relationship Centre
Ford Motor Company of Canada Limited
The Canadian Road
PO Box 2000 Oakville, Ontario, Canada
Mediation/Arbitration Program (for Canada only)
If you feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third-party mediation/ arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP)
The CAMVAP program is a straightforward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair and final as the arbitrator’s award is binding on both you and Ford of Canada.
The CAMVAP services are available in all Canadian territories and provinces. For more information, charge or obligation, call your CAMVAP provincial administrator directly at 1-800-207-0685 or visit www.camvap.ca.
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